Getting started is simple.
Here’s everything you need to know about referrals, bulk billing and what to expect from online sessions.
Book an appointment with your GP
Tell your GP you’d like to see a psychologist. They can assess your eligibility and prepare a Mental Health Treatment Plan.
Get your referral
Ask your GP to address the referral to Bertina Tubaro, Ocean Earth Psychology. They can email it to contact@oceanearthpsychology.com.au.
Contact us to book
Call 0438 611 966, email, or send an enquiry through the website. We’ll arrange a time that works for you.
Receive your secure link
Before your session you’ll receive a private video link and any intake forms to complete.
Attend your session online
Join from a quiet, private space. Your first session focuses on getting to know you and what you’d like to work on.
Review with your GP
After an initial block of sessions, you’ll see your GP for a review so further sessions can be arranged if needed.
Bulk billing explained
Under Medicare’s Better Access to Mental Health Care initiative, eligible people can claim Medicare rebates for a number of sessions with a psychologist each calendar year.
Ocean Earth Psychology bulk bills eligible sessions, which means Medicare is billed directly and there is no out-of-pocket cost to you.
What you’ll need
- A current Medicare card
- A valid GP referral and Mental Health Treatment Plan
- A computer, tablet or phone with camera and microphone
- A reliable internet connection
- A quiet, private space where you won’t be interrupted
Frequently asked questions
Are sessions really free?
For eligible clients with a valid GP referral, Mental Health Treatment Plan and Medicare card, sessions are fully bulk billed, so there is no out-of-pocket cost. If you’re unsure about your eligibility, please contact us before booking.
How many sessions can I have?
Medicare sets a limit on the number of rebated psychology sessions available each calendar year under Better Access. Your GP will refer you for an initial block of sessions and can review your plan for further sessions. Your GP can confirm your current entitlement.
Is online therapy as effective as face-to-face?
Research shows that for many people and many concerns, therapy delivered by video can be as effective as in-person sessions. Many clients also find it easier to open up from the comfort of home.
What platform do you use? Is it secure?
Sessions are held on a secure, privacy-focused telehealth platform. You’ll receive a link by email or SMS and won’t need to download anything special.
Do I need to live near Coolum Beach?
No. All sessions are online, so you can access support from anywhere in Australia, whether you’re in a capital city, a regional town or a remote community.
What happens in the first session?
The first session is a chance to get to know each other. We’ll talk about what’s brought you to therapy, your background and your goals, and begin to plan how we’ll work together. You can share as much or as little as you feel comfortable with.
Is what I say confidential?
Yes. Your information is kept confidential and stored securely, in line with privacy law and professional standards. There are some legal and ethical limits to confidentiality, for example where there is a serious risk of harm, and these will be explained in your first session.
What if I need to cancel?
Please let us know at least 24 hours in advance so the time can be offered to someone else. Details of the cancellation policy will be provided when you book.
Is this a crisis service?
No. Ocean Earth Psychology is not an emergency service. If you are in immediate danger, call 000. For 24/7 crisis support, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.
Have your referral ready?
Get in touch to book your first online session.